SHIPPING POLICY
1. Introduction
Welcome to KICKY OUTFITS PRIVATE LIMITED. We appreciate your trust in us. This Shipping Policy outlines s how we handle product shipments, delivery timelines, and charges. Our goal is to ensure a
smooth and transparent shipping experience.
1. SHIPPING COVERAGE
- a) We offer shipping services across India.
- b) We offer shipping across India through our trusted partners: Delhivery, Ecom Express, Ekart, etc.
- c) International shipping is not available at this time.
2. FREE SHIPPING POLICY
- a) We provide one-time free shipping across India for eligible products.
- b) This applies only to the first delivery attempt.
- c) In case of Return to Origin (RTO) due to an incorrect address, unavailability, or refusal to accept,
the customer must pay the re-shipping fee.
3. PROCESSING TIME
- a) Orders are processed within 1-3 business days after confirmation.
- b) Processing may take longer during peak seasons, holidays, or unforeseen delays.
4. ESTIMATED DELIVERY TIME
- a)Metro Cities: 3-5 business days
- b)Tier 2 & Tier 3 Cities: 5-7 business days
- c)Remote Areas: 7-10 business days
- c)Delivery times may vary due to factors beyond our control (e.g., weather, strikes, lockdowns).
5. TRACKING ORDERS
- a)Once shipped, customers will receive a tracking ID via email/SMS.
- b)Orders can be tracked on our website or the courier partner’s portal.
6. RTO & RE-SHIPPING CHARGES
- a)If an order is returned due to incorrect details or non-availability (RTO), customers must pay the shipping fee for reattempted delivery.
- b)Payment must be made within 7 days before cancellation.
7. CANCELLATION & ORDER MODIFICATION
- a)Orders can be canceled before dispatch without charges.
- b)After dispatch, cancellations may incur a restocking fee.
- c)Address modifications are allowed only before shipment.
8. CUSTOMER SUPPORT
9. POLICY UPDATES
- We reserve the right to update this policy at any time. Changes will be posted on our website.
